INSPIRATION: Why Customer Service Matters – Restaurant Advice That Will Change Your Business

INSPIRATION: Why Customer Service Matters – Restaurant Advice That Will Change Your Business

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Why Customer Service Matters – Restaurant Advice That Will Change Your Business

Want to get more customers to your restaurant? This 5 minutes of fire from Jon Taffer and I is all you need to execute on.

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Gary Vaynerchuk is a serial entrepreneur and the CEO and founder of VaynerMedia, a full-service digital agency servicing Fortune 500 clients across the company’s 5 locations. Gary is also a prolific public speaker, venture capitalist, 4-time New York Times Bestselling Author, and has been named to both Crain’s and Fortune’s 40 Under 40 lists.

Gary is the host of the #AskGaryVee Show, a business and marketing focused Q&A video show and podcast, as well as DailyVee, a docu-series highlighting what it’s like to be a CEO, investor, speaker, and public figure in today’s digital age.

Make sure to stay tuned for Gary’s latest project Planet of the Apps, Apple’s very first video series, where Gary will be a judge alongside Will.I.Am, Jessica Alba, and Gwyneth Paltrow.
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7 Replies to “INSPIRATION: Why Customer Service Matters – Restaurant Advice That Will Change Your Business”

  1. opportunity cost is way to big. pretend if all the meals they will eat cost 20 euros

    if there are 1000 customers the first time he will not only lose the money that he used to buy ingredients but he will also lose the opportunitie to make money. this would mean he would have a appotunity cost of 20000 euros.

    the second time there will only be 400 customers that returned, he will discound the chicken, thats 5 euros. whitch means he will earn 6000 euros the second day

    the third day,only 168 returned customers remaining, he will discount the pie. lets say it costs 3 euros. he will make 2856 euros that day.

    the customers will be very happy. but do you think he will be content after the last day? he could have made 20000 euros the first day but instead he only made 8856 euros in three days.

    good customers service isnt giving away food. good customers service is being friendly and being patient whit your customers. you can give a discount on the first day, just dont make your opportunity cost to big.

  2. Anyone got a source for what Taffer says about customers being 40% likely to return for a second visit then 70% chance of fourth visit? Would be interested to read more about this.